Dale Carnegie skriv om detta redan 1936 i sin bok, How to Win Friends and Influence People. Sammanfattningarna är värda att läsa även idag eller vad sägs om,
Six ways to make people like you
1. Become genuinely interested in other people.
2. Smile.
3. Remember that a person’s name is to that person the sweetest and most important sound in any language.
4. Be a good listener. Encourage others to talk about themselves.
5. Talk in terms of the other person’s interests.
6. Make the other person feel important – and do it sincerely.

På sidan kan du läsa om,
Fundamental Techniques in Handling People
Win people to your way of thinking
Be a Leader: How to Change People Without Giving Offense or Arousing Resentment

Man kan fråga sig vad vi lärt oss de senaste 70 åren.

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